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Payment & Refund Support

Select a category to report a payment concern or request a refund.

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   Request
for Refund

Request a refund for overpayments, bill deposits, or special deposits.

Request to transfer a payment that was mistakenly applied to another account.

   Transfer
of Payment
Non Posting
of Payment

Report payments that have not been reflected in your account.

View Your Electricity Bill Anytime, Anywhere with MobileAP

Aside from allowing customers to check their monthly electricity bill, MobileAP allows them to view their payment history for the past 12 months, see consumption charts to help monitor energy consumption, register multiple Visayan Electric accounts, and check the list of payment options.

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