ERC Order On Disconnection Suspension and Flexible Payment Options For Covered Customers
Important payment guidance from Visayan Electric
At Visayan Electric, we are implementing the ERC’s directive to suspend disconnection for qualifying residential customers using 200 kWh or less per month for unpaid November and December 2026 bills. Earlier bills remain payable, and the required payment conditions still apply.
Who is covered
We will suspend disconnection for non-payment of November and December 2026 bills for residential customers whose monthly consumption does not exceed 200 kWh. This includes customers using exactly 200 kWh.
What you need to settle
To avoid service interruption for bills due before May 2026, we recommend that you settle all such prior outstanding bills on or before November 3, 2026.
To qualify for the November-December 2026 disconnection suspension, you must settle all unpaid regular bills and due installments for May-July 2026 on or before November 26, 2026.
If you do not settle those May-July amounts by November 26, you will not qualify for the November-December suspension. We may disconnect service for non-payment after prior written notice.
For unpaid bills or installments from August-October 2026, we will also suspend disconnection for covered customers if the total amount due for May-July 2026 has been fully paid. Please settle August-October arrears on or before December 26, 2026.
Who is not covered
If your residential account uses more than 200 kWh per month, or your account is non-residential, the November-December 2026 disconnection suspension does not apply. Please pay those bills by the regular due dates shown on your statements to avoid disconnection.
Flexible payment options
For covered residential customers, we will provide staggered or deferred payment for November-December 2026 bills over at least three months from receipt of the bill. Installments may appear in subsequent billing statements. You may also pay the bill in full; if you are able to do so, we encourage full payment.
Recommended payment and settlement schedule
Please use the dates below to plan your payments.
Date | Details |
On or before November 3, 2026 | Prior outstanding bills due before May 2026 |
On or before November 26, 2026 | Unpaid regular bills and due installments for May-July 2026 |
On or before December 26, 2026 | Unpaid bills for August-October 2026 |
On or before January 3, 2027 | Past-due bills for November 2026 |
Important reminders
The suspension does not waive or cancel your electricity bills. You remain responsible for paying the amounts due.
If your account has already been suspended, reconnection will not be automatic. Kindly settle your account and contact one of our service centers to coordinate restoration.
Please check your latest bill for your account-specific balance and due date. Any service suspension for non-payment is subject to the required prior written notice.
Contact us
For account-specific balances, payment arrangements, due dates, or service restoration, contact us through these channels:
Customer service: (038) 230-8326
Mobile: 0919-056-8326
Email: info@visayanelectric.com
Facebook: facebook.com/visayanelectriccompany
Read the official ERC Advisory: ERC Advisory on the ERC website