Termination of Service

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Steps to Terminate your Account

To ensure a smooth transition, we’ve simplified the termination process. Follow these 4 easy steps to provide your move-out details and finalize your request.

Complete the online form and upload your updated requirements.

Submit Request

Settle your remaining

balance at any of

authorized payment center.

Pay Balance in Full

Submit Your Reconnection Request

Once your payment and application are verified, our technical team will be scheduled to visit your premises within 2–3 working days."

Following inspection approval, our team will complete the meter removal within 2–3 business days."

Site Inspection

Meter Removal

Please ensure your contact details are active. Our team may reach out to
coordinate with you during the inspection if necessary.

Submit a Request

View Your Electricity Bill Anytime, Anywhere with MobileAP

Aside from allowing customers to check their monthly electricity bill, MobileAP allows them to view their payment history for the past 12 months, see consumption charts to help monitor energy consumption, register multiple Visayan Electric accounts, and check the list of payment options.