Application for Refund

Keep your contact information updated. We will notify you via your registered mobile number or email once your refund is approved and ready for pick up.

Submit Refund Request

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Refund Request Process

We’ve made the refund journey easy to follow. Complete the online form, submit your requirements, and we’ll handle the rest—keeping you updated every step of the way until your funds are ready.

Complete the online form and upload your requirements. Provide the necessary account and transaction details

Upload your supporting documents digitally. Please Ensure your documents are clear for a faster verification proces

Complete Online Form

Document
Submission

Account
Verification

Our team will review your request and validate your documents to ensure a secure transaction.

Claim
Refund

Once approved, your funds will be ready for collection. We will notify you via SMS with your claim reference number and pickup instructions.

View Your Electricity Bill Anytime, Anywhere with MobileAP

Aside from allowing customers to check their monthly electricity bill, MobileAP allows them to view their payment history for the past 12 months, see consumption charts to help monitor energy consumption, register multiple Visayan Electric accounts, and check the list of payment options.